Job Description

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.

Competitive salary available based on qualifications, experience and education of the selected candidate.

Job Summary

The ITS Infrastructure Telecommunication Analyst group is responsible for providing excellent customer service to the University of Michigan campus for small and large unit Infrastructure projects. The Telecommunication Analyst group works with the  Infrastructure Project Managers, Billing group, Field Service Unit, Foremen, Drafting, Assignments, Facilities/Telephone/Network Engineers, Telephone/Network Operations, and ITS Service Center (including the Network Operations Center team). Together they coordinate installations in campus units using a work order process which effectively improves and maintains data/telecommunication systems. The Telecommunications Analyst group is responsible for analyzing and creating solutions for projects and work orders. They are also responsible for assisting customers via email, phone, and in person around telecommunication questions and telecommunication analyst reports.

This position will report to the ITS Infrastructure Service Order Manager.

Who We Are

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about.

Responsibilities*

Required Qualifications*

Desired Qualifications*

Experience with Pinnacle, TeamDynamix, and/or M-Pathways preferred.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer. May require travel to various locations on and off campus. May require working during non-business hours and on weekends. Punctual, regular, and consistent attendance is required. Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement which the incumbent signs. Requires a high level of respect for confidentiality.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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